Returns and Refunds

iCASETHEORY

REFUND, RETURN & REPLACEMENT POLICY

1. Introduction

iCaseTheory, operated by Dharmisht Ventures (OPC) Private Limited, aims to provide customers with a clear and practical process for replacement and refund requests. This Refund, Return & Replacement Policy explains the circumstances under which a Product may be eligible for a replacement or refund.

This Policy forms an integral part of our Terms of Service and should be read together with our Shipping Policy, Privacy Policy, Product & Website Disclaimer and other policies published on our Website.

2. Eligibility

A Product may be eligible for a replacement or refund only if:

• You received a Product with a manufacturing defect;
• The Product was damaged during transit;
• You received an incorrect Product.

All requests are subject to verification by The iCaseTheory based on the information and evidence provided.

3. Products Not Eligible for Return or Refund

We do not accept returns, exchanges or refunds for: This list describes the circumstances ordinarily not eligible for return, replacement or refund under this Policy.

• Change of mind;
• Incorrect phone model selected by the Customer;
• Incorrect colour or design selected by the Customer;
• Accidental orders;
• Minor colour or print variations;
• Normal wear and tear;
• Scratches arising after delivery;
• Transparent TPU yellowing due to normal usage;
• Damage caused by misuse, negligence, improper installation or improper storage;
• Products damaged after delivery by the Customer or any third party.

 

4. Time Limit for Reporting

All claims relating to:

• damaged Products;
• manufacturing defects;
• missing Products; or
• incorrect Products,

Customers should report damaged, defective, missing or incorrect Products as soon as reasonably possible after delivery, preferably within 24 hours, so that the Company can investigate the issue promptly.

Reports made after this period may be more difficult to verify and may affect the Company's ability to investigate the claim.

5. How to Raise a Request

please email us at management@icasetheory.in

• Order Number;
• Invoice (if available);
• Description of the issue;
• Clear photographs of the Product;
• Photographs of the shipping package;
• A continuous unboxing video;
• Any other information reasonably requested by The ICaseTheory.

Providing complete information will help us process your request more efficiently.

6. Inspection & Verification

Every request is subject to reasonable inspection and verification by The ICaseTheory.

Where necessary, we may:

• request additional photographs or videos;
• request return of the Product for inspection;
• consult the relevant manufacturer or supplier;
• reject claims that appear fraudulent, incomplete or unsupported.

The ICaseTheory will determine, acting reasonably and based on the available information, whether a replacement, repair (where applicable) or refund is the appropriate remedy.

7. Replacement Policy

Where a claim is approved, The ICaseTheory may, based on the circumstances and Product availability:

• replace the Product with the same model;
• replace the Product with an equivalent Product where the original Product is unavailable; or
• issue a refund where replacement is not reasonably possible.

Replacement Products shall be subject to availability.

8. Refund Policy

Approved refunds shall be processed through the original payment method used for the purchase.

Refund processing times may vary depending on the payment provider or financial institution.

Refund processing times may depend on banks, payment gateways and other third-party payment service providers.

9. Return Shipping

Where ICaseTheory determines that a Product must be returned for inspection, Customers will receive instructions regarding the return process.

Customers should not return Products without prior authorisation from The ICaseTheory.

Where a claim is approved, The ICaseTheory may reimburse reasonable return shipping costs or arrange return logistics, as appropriate to the circumstances.

10. Wrong Product Delivered

If you receive a Product that is different from the Product ordered, please notify us within 24 hours of delivery.

Upon verification, The ICaseTheory will arrange an appropriate replacement or refund, as applicable.

11. Manufacturing Defects

Products with genuine manufacturing defects reported promptly after delivery may be eligible for replacement or refund, subject to inspection and verification.

The ICaseTheory may consult the relevant manufacturer or supplier before making a final determination.

12. Incorrect Phone Model Ordered

Customers are responsible for selecting the correct phone model before placing an Order.

Orders placed for an incorrect model selected by the Customer are ordinarily not eligible for return, replacement or refund.

13. Product Variations

The following shall not be treated as manufacturing defects:

• Minor colour differences;
• Slight variations in texture or finish;
• Packaging differences;
• Natural TPU yellowing;
• Minor manufacturing tolerances;
• Differences caused by individual display settings.

14. Fraudulent or Abusive Claims

The ICaseTheory may reject a request where the available information reasonably indicates:

• False or misleading information;
• Edited or manipulated photographs or videos;
• Fraudulent chargebacks;
• Product substitution;
• Misuse of the refund process;
• Repeated unreasonable claims.

Where fraud or abuse of the refund process is reasonably suspected, The ICaseTheory may refuse future transactions and take appropriate action.

15. Limitation of Remedies

For an approved claim, the remedy determined under this Policy will ordinarily be limited to replacement, repair (where applicable) or refund of the affected Product.

Any refund or other monetary remedy for an approved Product claim will ordinarily not exceed the purchase price actually paid for the affected Product.

16. Changes to this Policy

The ICaseTheory may update this Refund, Return & Replacement Policy from time to time.

Updated versions will be published on the Website.

17. Contact Us

For refund, return or replacement requests, please contact:

Dharmisht Ventures (OPC) Private Limited

Customer Care / Refund Email: management@icasetheory.in

Customer Care Telephone: +91- 87797 27772

Business Hours: Monday to Friday (excluding Public Holidays) – 11am to 5pm